Customer Support Representative

AutoHDR · USA

Remote Apr 16, 2026

Job Summary

Join AutoHDR as a Customer Support Representative to provide prompt and effective support to users of the real estate photo editing platform. This role requires clear communication, quick issue resolution, and a customer-centric approach. Ideal candidates will excel in problem-solving, possess strong judgment, and continuously seek to enhance support processes for scalability.

Key Responsibilities

Address inbound customer queries and quality issues.
Identify and escalate potential bugs, churn risks, and sales opportunities.
Ensure prompt and effective resolution of customer problems.

Who This Role Suits

Individuals with strong communication and problem-solving skills.
Proactive and detail-oriented professionals.
Candidates capable of critical thinking and quick decision-making.

Tips to Apply

Demonstrate your ability to handle urgent issues calmly and efficiently.
Highlight your experience in customer support or similar roles.
Showcase your skills in communication, problem-solving, and attention to detail.

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Full Job Description

Company Description

AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings.

We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry.

Role Description

We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users.

This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast.

You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly.

We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of.

You should also be constantly thinking about how support can be faster, smarter, and more scalable over time.

Requirements

You love helping people and communicating clearly.

You are fast, organized, and highly responsive.

You have strong judgment and know how to solve problems without overcomplicating them.

You are high-agency and take ownership instead of waiting around.

You can stay calm under pressure and handle urgent issues well.

You pay close attention to detail and care about quality.

You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity.

You think in systems and naturally look for ways to improve workflows over time.

You are comfortable working quickly across inboxes, tickets, Slack, and internal tools.

Bonus if you:

Have worked in customer support, operations, or a fast-paced SaaS environment.

Have experience in real estate media or real estate photography.

Have experience handling quality control, escalations, or technical support.

Have used AI tools to improve workflows or automate repetitive wor

Skills

go ui ai api saas AI/ML editing technical support onboarding responsive

Frequently Asked Questions

This Customer Support Representative position is suitable for Mid-level professionals. AutoHDR is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

Yes, this is a fully remote Customer Support Representative position. You can work from anywhere with a reliable internet connection.

Key skills for this Customer Support Representative position include: go, ui, ai. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to AutoHDR's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar Customer Support Representative positions in your area.

Highlight relevant experience with go, ui, ai. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with AutoHDR's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. AutoHDR will keep you informed throughout each stage.