Customer Retention Manager

AutoHDR · USA

Remote Apr 16, 2026

Job Summary

Join AutoHDR as a Customer Retention Manager to oversee customer satisfaction and prevent churn in the real estate industry. This role involves building relationships, collecting feedback, and implementing retention strategies. Ideal candidates have real estate photography/editing experience, HDR workflow knowledge, and strong English skills. Work full-time during US business hours in a dynamic environment focused on growth and competitive success.

Key Responsibilities

Own customer retention by building relationships and implementing retention strategies.
Collect feedback from customers to prevent churn and improve satisfaction.
Implement data-driven approaches for churn prevention and customer satisfaction.

Who This Role Suits

Candidates with experience in real estate photography or editing.
Individuals familiar with HDR or flambient real estate photo workflows.
Professionals with strong English fluency and communication skills.

Tips to Apply

Demonstrate your experience in real estate photography or editing.
Highlight your understanding of HDR workflows and customer relationship management.
Showcase your strong English fluency and communication abilities.

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Full Job Description

Role: Customer Success Representative

AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!

Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!

Our vision is to produce the majority of media for the real estate industry - and you can join early on.

The role:

Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.
Call un-subscribed customers to collect feedback and conduct our winback process
Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.
Proactively call existing users to collect feedback and proactively mitigate any churn risks.

Your key responsibility:

Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.

Requirements:

Background working with real estate photographers or editing companies
Understanding of HDR or flambient real estate photo workflows
Perfect English fluency and no accent

Schedule:

Full-time (US Business Hours)

AutoHDR Core Values:

Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.

Persistence

You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.

Optimism

You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.

Competitive greatness

Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.

Skills

ui ai api full-time startup AI/ML editing

Frequently Asked Questions

This Customer Retention Manager position is suitable for Mid-level professionals. AutoHDR is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

Yes, this is a fully remote Customer Retention Manager position. You can work from anywhere with a reliable internet connection.

Key skills for this Customer Retention Manager position include: ui, ai, api. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to AutoHDR's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar Customer Retention Manager positions in your area.

Highlight relevant experience with ui, ai, api. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with AutoHDR's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. AutoHDR will keep you informed throughout each stage.