IT Support Engineer

H-Tech Supports · Frankfurt am Main

May 7, 2026

Job Summary

The IT Support Engineer at H-Tech Supports (HTS) provides technical assistance to ensure smooth IT operations. Responsibilities include first-level technical support, hardware/software troubleshooting, device installation/configuration, user account management, and documentation maintenance. The ideal candidate has a basic IT systems understanding, 1–3 years of IT support experience, knowledge of Windows OS, networking, Microsoft Office, and good problem-solving skills.

Key Responsibilities

Provide first-level technical support for hardware, software, and network issues
Install, configure, and maintain laptops, desktops, and printers
Manage user accounts, passwords, and access rights
Support onboarding/offboarding (device setup, access provisioning)
Maintain documentation of issues and solutions

Who This Role Suits

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or helpdesk role
Good problem-solving and communication skills

Tips to Apply

Highlight your experience in IT support or helpdesk roles
Demonstrate your knowledge of Windows OS, networking, and Microsoft Office
Emphasize your problem-solving and communication skills

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Full Job Description

H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.

Tasks

Job Overview

We are looking for a reliable and motivated IT Support Engineer to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate should have a basic understanding of IT systems, networks, and troubleshooting.

Key Responsibilities

Provide first-level technical support for hardware, software, and network issues
Install, configure, and maintain laptops, desktops, and printers
Troubleshoot system, email, and connectivity issues
Manage user accounts, passwords, and access rights
Support onboarding/offboarding (device setup, access provisioning)
Escalate complex issues to senior IT staff when needed
Maintain documentation of issues and solutions

Requirements

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or helpdesk role
Basic knowledge of Windows OS, networking (TCP/IP), and Microsoft Office
Familiarity with Active Directory is a plus
Good problem-solving and communication skills

Preferred (Nice to Have)

Certifications like CompTIA A+ or similar
Experience with ticketing systems

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Skills

go ui ai remote Engineering professional / experienced

Frequently Asked Questions

This IT Support Engineer position is suitable for Mid-level professionals. H-Tech Supports is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

This IT Support Engineer position requires on-site or hybrid work. Check the job details for the specific location and flexibility options.

Key skills for this IT Support Engineer position include: go, ui, ai. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to H-Tech Supports's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar IT Support Engineer positions in your area.

Highlight relevant experience with go, ui, ai. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with H-Tech Supports's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. H-Tech Supports will keep you informed throughout each stage.