Therapy Support Specialist

Noctrix Health

Remote May 7, 2026

Job Summary

Join Noctrix Health as a Therapy Support Specialist to provide personalized therapy support, collaborate with patients and clinicians, and contribute to transforming healthcare with innovative wearable therapy solutions.

Key Responsibilities

Represent Noctrix in virtual patient interactions, training, and therapy support
Consult with clinicians and technicians for product integration and calibration
Capture therapy support needs, provide feedback, and recommend training content
Maintain relationships with patients and clinical partners
Manage customer interactions in Salesforce for data accuracy

Who This Role Suits

High school diploma required
Associate or bachelor's degree in biology or health-related field preferred
Consultative and collaborative approach to patient and clinician interactions

Tips to Apply

Highlight your experience in virtual patient interactions and therapy support
Demonstrate your ability to provide valuable feedback and training recommendations
Emphasize your skills in managing customer interactions and maintaining relationships

Similar Roles You Might Like

PRODUCE/CLERK

Kroger

Software Engineer - Product (Technical Leadership)

Staff Pharmacist FT

CVS Health

Cashier

Kroger

Head of Optimization & Planning - USDS

TikTok

Full Job Description

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to provide an exceptional onboarding experience through personalized activation sessions, as well as proactive and reactive remote therapy support via phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, provide valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care. Responsibilities:

Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
Capture therapy support needs and provide valuable feedback to the product management and development teams
Collaborate with clinicians and functional organizations to recommend content for training courses and materials
Maintain existing relationships with patients, as well as our clinical and business partners
Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Requirements:

High school diploma required
An associate or bachelor's degree in biology or a health-related field is encou
Please mention the word **EXCELLENCY** and tag RMjAwMTo0MWQwOjMwMzo5NzdmOjox when applying to show you read the job post completely (#RMjAwMTo0MWQwOjMwMzo5NzdmOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Skills

react ui ai remote

Frequently Asked Questions

This Therapy Support Specialist position is suitable for Mid-level professionals. Noctrix Health is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

Yes, this is a fully remote Therapy Support Specialist position. You can work from anywhere with a reliable internet connection.

Key skills for this Therapy Support Specialist position include: react, ui, ai. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to Noctrix Health's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar Therapy Support Specialist positions in your area.

Highlight relevant experience with react, ui, ai. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with Noctrix Health's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. Noctrix Health will keep you informed throughout each stage.