Job Summary
Key Responsibilities
- Configure and update client-facing applications based on requirements and guidelines.
- Represent the team on active projects and participate in daily stand-up meetings.
- Follow change management procedures, document standard operating procedures, and create process documentation.
- Coordinate software releases, set up environments, and support product testing.
Who This Role Suits
- Candidates with experience in software development and application support.
- Individuals with strong problem-solving skills and attention to detail.
- Those who can effectively communicate and collaborate with team members.
Tips to Apply
- Highlight your experience in configuring and updating client-facing applications.
- Demonstrate your ability to follow change management procedures and document processes.
- Emphasize your skills in coordinating software releases and supporting product testing.
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Full Job Description
Position Summary:
The candidate will be responsible for the configuration and delivery of client-facing applications. The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members.Â
Essential functions of the job include but are not limited to:
- Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
- Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
- Represents the Application Operations / Development team on all active projects.
- Participates in the daily application operations / development stand-up meetings.
- Follows established procedures for change management across applications where changes are necessary.
- Documents and maintains the application operations / development standard operating procedures.
- Creates WIKI articles for common processes that are repeated and can be shared with others.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
- Setup environments for all new implementations.
- Configure Single Sign On integrations for client builds.
- Support the development of product unit tests that will be used for future application regression testing.
- Measures application development key performance indicators, for example: bug den
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