Strategic Success Manager

BenchPrep · Remote

Remote May 5, 2026

Job Summary

The Strategic Success Manager at BenchPrep is responsible for managing customer accounts, driving renewals, and fostering growth. By building strong relationships and leading strategic engagements, you ensure customers derive ongoing value from our solutions while contributing to revenue growth.

Key Responsibilities

Manage customer accounts focusing on long-term business goals and renewals.
Identify and pursue upsell opportunities to drive revenue growth.
Lead Quarterly Business Reviews (QBRs) and contract discussions.
Collaborate with internal teams to meet customer expectations.

Who This Role Suits

Experience in managing customer accounts and driving renewals.
Strong relationship-building skills with decision-makers.
Ability to collaborate effectively with internal teams.

Tips to Apply

Highlight your experience in managing customer accounts and driving renewals.
Demonstrate your ability to build strong relationships with decision-makers.
Provide examples of successful collaboration with internal teams.

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Full Job Description

Job Name: Strategic Success Manager Department: Customer Success About Us: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions. Role Overview: As a key member of our Customer Success organization, the Strategic Success Manager (SSM) plays a vital role in renewing and growing our customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, you will ensure our customers derive ongoing value from our solutions and are set up for continued success. The SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. You will work closely with internal teams, including Sales, Product, and Support, to deliver on customer expectations while driving revenue growth. Strategic Success Manager vs Customer Success Manager We are hiring for both key and critical roles on the Customer team. So whatâs the difference? Strategic Success Managers: Are the account
Please mention the word **PEACH** and tag RNTEuNzcuMjE3LjEyNw== when applying to show you read the job post completely (#RNTEuNzcuMjE3LjEyNw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Skills

go ui data science ai contract

Frequently Asked Questions

This Strategic Success Manager position is suitable for Mid-level professionals. BenchPrep is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

Yes, this is a fully remote Strategic Success Manager position. You can work from anywhere with a reliable internet connection.

Key skills for this Strategic Success Manager position include: go, ui, data science. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to BenchPrep's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar Strategic Success Manager positions in your area.

Highlight relevant experience with go, ui, data science. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with BenchPrep's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. BenchPrep will keep you informed throughout each stage.