Customer Service Intern

Tiens · Berlin

May 5, 2026

Job Summary

Join Tianshi GmbH as a Customer Service Intern to gain valuable experience in a fast-paced and globally connected environment. Enhance customer experience by responding to inquiries, providing product information, and resolving complaints. Collaborate with the team, participate in training, and assist in various projects. Proficiency in German and English, strong communication skills, and knowledge of Excel are required.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat.
Provide information about products and services.
Resolve customer complaints and issues in a timely and empathetic manner.
Collaborate with team members to enhance the customer experience.
Participate in training sessions and team meetings.

Who This Role Suits

Excellent knowledge of German (C1) and English in both written and spoken.
Strong communication and Excel skills.
Excellent online/offline marketing skills.

Tips to Apply

Demonstrate proficiency in German and English during the application process.
Highlight strong communication and Excel skills on your resume.
Showcase experience in online/offline marketing in your application.

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Full Job Description

Tianshi GmbH is a part of Tiens Group, a multinational conglomerate specializing in health, wellness, and lifestyle products. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research.

We are currently looking for an intern in customer relations for a duration of 6 months, with the possibility of a permanent position after the internship.

Tasks

Are you passionate about customer service and eager to learn about the dynamics of international business? Join us at Tianshi GmbH as a Customer Service Intern and gain valuable experience in a fast-paced and globally connected environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat.
Provide information about products and services.
Resolve customer complaints and issues in a timely and empathetic manner.
Collaborate with team members to enhance the customer experience.
Participate in training sessions and team meetings.
Assist with additional customer service projects as needed.
Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
Organize, prepare and actively participate in events, meetings and training sessions.

Requirements

Excellent knowledge of German (C1) and English in both written and spoken
strong communication and Excel skills
excellent online/offline marketing skills
Active, motivated team player; able to work independently
PC skills with the MS Office package

Benefits

The office has excellent public transport connections
Dynamic and international working environment
The opportunity to contribute your individual strengths and Career development opportunities
Broad TIENS product portfolio with attractive employee discounts!

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Skills

ui ai Customer Service Internship no experience required / student

Frequently Asked Questions

This Customer Service Intern position is suitable for Mid-level professionals. Tiens is looking for candidates with proven experience in the key skills mentioned, typically 2-5+ years depending on the specific requirements.

This Customer Service Intern position requires on-site or hybrid work. Check the job details for the specific location and flexibility options.

Key skills for this Customer Service Intern position include: ui, ai, Customer Service. Having a strong foundation in these areas will make your application competitive. Experience with related tools and frameworks is also valuable.

To apply, click the 'Apply' button on this page, which will direct you to Tiens's application portal. Have your resume, portfolio (if applicable), and a compelling cover letter ready.

Salary ranges vary based on experience and location. Check the job posting for specific compensation details, or research similar Customer Service Intern positions in your area.

Highlight relevant experience with ui, ai, Customer Service. Include specific projects, achievements, and measurable results. Tailor your resume to match the job description, focusing on how your background aligns with Tiens's needs.

Most hiring processes take 2-4 weeks from application to offer. This may include initial screening, technical assessments, interviews, and background checks. Tiens will keep you informed throughout each stage.